Platform & support
A managed plan by scale tier covers the software, upgrades, monitoring and support. SLA targets are set per plan or contract.
Infrastructure — quoted separately
Dedicated infrastructure is quoted to your workload (users, concurrency, storage) so you pay for the footprint you actually use.
Migration services
Migrations are scoped to your source site and plugins and quoted as a service — assessed first, so there are no surprises.
AI usage
AI is metered and governed with per-tenant spend caps. AI usage is quoted as an add-on over an included allotment.